PartyQueue Refund & Cancellation Policy

This policy explains how cancellations and refunds work for PartyQueue subscriptions, and sits alongside our Terms of Service.

1. Cancelling your subscription

You can cancel anytime from your account settings — there's no lock-in contract and no cancellation fee. Cancellation stops future billing; your plan stays active until the end of the billing period you've already paid for, and you won't be charged again after that.

2. Free trials

If you sign up during a free trial period, you can cancel any time before the trial ends to avoid being charged. We'll email you a reminder before the trial converts to a paid subscription.

3. Refunds

• Change of mind: Because you can cancel at any time to stop future charges, we don't generally offer refunds for the unused portion of a current billing period if you cancel partway through it.
• Faulty or unavailable service: If PartyQueue fails to work as described — for example, an extended outage during a paid event that we're responsible for — contact us and we'll assess a refund or credit for the affected period, consistent with your rights under the Australian Consumer Law.
• Accidental or duplicate charges: If you're charged in error (e.g. billed twice, or charged after a cancellation that didn't process correctly), contact us and we'll refund the incorrect charge.
• Annual plans: If you're on an annual plan and cancel partway through the year, refunds for the remaining unused months are considered on a case-by-case basis — contact us to discuss.

4. Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Competition and Consumer Act 2010 (Cth). If PartyQueue fails to meet a consumer guarantee (for example, if the Service is not provided with due care and skill), you may be entitled to a remedy regardless of what this policy says.

5. How to request a refund or cancel

Email partyqueue-admin@partyqueue.app with your account email and the reason for your request, or use the cancel option in your account settings. We aim to respond to refund requests within 5 business days.

6. Price changes and renewal notices

We'll always email you before your subscription renews at a new price, so you have a chance to cancel before being charged the new rate. We don't auto-upgrade you to a different plan without your action.